Job Description

At ChristianaCare, we serve as our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value. Supporting this mission, we seek a Vice President Support Services. We seek a strong people and process leader who will function as the business leader for support services department of the system including: Patient Escort, Environmental Services, Guest Services, Transportation, Food and Nutrition and Textiles. The successful candidate will have a high level of expertise related to customer service, process improvement, possess experience and confidence to be a change agent, the ability to build strong relationships, and be a proven successful people leader. If this role sounds intriguing please apply!ChristianaCare benefits:ChristianaCare offers an annual incentive bonus and a collegial space where innovation is valued. We offer incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching.Our medical/dental/vision benefits are available to our caregivers on their first day of employment! And we offer two different mechanisms toward planning for your retirement, a 403(b) and a defined contribution plan.Principal duties and responsibilities:Leads Support Services (EVS, Transportation, Food and Nutrition, etc) for the system and oversees day-to-day operations of same.Plans primary organizational outputs and participates in the establishment of organizational objectives.Encourages effective communication, productivity, quality, and individual responsibility.Seeks and maintains effective working relationships with internal business leaders as well as external organizations/vendors.Develops goals and budgets and conducts quarterly reviews to assess organizational performance and results.Establishes sound financial and efficiency goals for reporting departments.Education and experience requirements:Bachelor's Degree in Business Management, Healthcare Leadership, Human Services, preferredMasters Degree preferredTen (10) years progressive experience in Support Services Departments, Environmental Services, and Patient Escort/Transportation experience requiredChristianaCare is one of the country's most multidimensional health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. Christiana Care includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds), a Level I trauma center and regional centers of excellence in heart and vascular care, cancer care and women's health. We rank 21st in the nation for hospital admissions.ChristianaCare is a not-for-profit teaching health system with our outstanding, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is crafting the future of health care.Working for Christiana Care offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality schools and a short driving distance to popular Delaware and New Jersey beaches. The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE.

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