Job Description

Job Description

Join us in revolutionizing the future of platform services, where innovation meets excellence. As a leader in Modern Platform Services, you'll have the opportunity to drive transformative change, delivering cutting-edge solutions that redefine transaction processing and elevate customer experiences.

As an Executive Director, Product Director within the Card Authorization team, you will lead efforts to promote innovation and modernization across our platform capabilities. You will collaborate with talented professionals to deliver groundbreaking solutions, with a focus on transaction message routing and production parallel processes. Your role will involve uplifting existing platforms and creating new capabilities to enhance resiliency, code quality, and availability. Additionally, you will explore opportunities to simplify customer experiences while maintaining strong risk practices, shaping the future of our technology landscape.

Job Responsibilities:

• Develop and implement a comprehensive strategic plan, maintaining and executing on our roadmap for message routing and production parallel validation.
• Oversee the development and execution of modernization efforts, focusing on architecture and operational efficiency.
• Identify and capitalize on new opportunities for growth and fraud loss reductions, including leveraging modern architecture concepts such as microservices and cloud-native solutions.
• Launch new capabilities to support modernization and improve resiliency, ensuring seamless transaction processing and compliance with payment network partners.
• Drive modernization efforts in collaboration with other product organizations, focusing on business architecture and capabilities mapping.
• Leverage technical expertise and product knowledge to effectively translate business requirements into innovative technology solutions, ensuring alignment with strategic goals and enhancing product value.
• Coach analysts and technologists on best practices for research, analysis, and requirements development.
• Support teams in navigating organizational roadblocks and fostering a culture of innovation and efficiency.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Business, Engineering, Computer Science, or a related field.
• 10+ years of experience in a combination of product, technology architecture, business architecture, or data architecture, with a proven track record of successfully leading teams and delivering high-impact solutions.
• Deep technical understanding of modern architecture concepts, including microservices, cloud-native solutions, and data architecture.
• Strong analytical and problem-solving skills, with the ability to break down complex problems into simplified deliverables.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams and senior leadership.
• Experience with Agile methodologies and architecture management tools.
• Ability to think strategically and execute methodically, with a strong attention to detail.

Preferred Qualifications, Capabilities, and Skills:

• MBA or advanced degree preferred.
• Experience with business architecture and capabilities mapping, with a focus on aligning technology solutions with business goals.
• Experience with technology architecture

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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