Job Description

Job Description

Join our dynamic team as a Program Director and lead transformative projects that shape the future of our industry!

As an Executive Director within the Consumer & Community Bank Third Party Oversight team, you will lead transformative projects that shape the future of our industry. You will promote the strategic direction and operational excellence of our oversight and governance functions, ensuring effective management of our third parties. You will identify, oversee, and mitigate compliance and operational risks in line with the firm's standards, collaborating with various stakeholders to develop and maintain a comprehensive view of the outsourcing risk posture and its impact on the business.

 

Job responsibilities

• Lead and govern the progress of strategic programs, ensuring alignment with business strategy, managing risks, and making necessary adjustments to deliver on program commitment to uplift and strengthen supplier risk management across CCB.
• Build and collaborate with the existing team to enhance the oversight and governance group within the Third Party Oversight team.
• Partner with business process owners to capture business-specific risks and implement a framework to mitigate those risks.
• Coordinate engagement with key stakeholders such as Cyber, Technology, Business Resiliency, and Corporate Third Party Oversight to establish a cross-functional review framework.
• Create Line of Business (LOB) procedures and governance frameworks.
• Develop and maintain key contacts and working relationships with various areas within the firm.
• Ensure timely escalation of key risks and issues to management and interested stakeholders.
• Represent the Third Party Oversight team in various governance, legal, and controls forums.
• Communicate effectively with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve potential issues and conflicts.
• Foster a productive and inclusive work environment, building a diverse team, delegating tasks effectively, and promoting continuous learning and improvement.

 

Required qualifications, capabilities, and skills

• Proven ability to lead complex, strategic programs and projects in a large organization, within the financial sector, typically demonstrated through 10+ years of relevant experience.
• Familiarity with outsourcing risk and processes, implementing policies/standards, and risk management.
• Demonstrated expertise in transforming strategic plans into operational programs, including risk management, stakeholder engagement, and change management.
• Advanced proficiency in cross-functional collaboration, with a track record of effectively working with individuals from different departments to achieve common goals.
• Expertise in conflict management, with the ability to identify potential conflicts and facilitate discussions to create win-win solutions.

Preferred qualifications, capabilities, and skills

• Strong communication skills with the ability to influence direction, negotiate, and collaborate with others.
• Critical thinking, analytical, and problem-solving skills.
• Proficiency in procedure writing, process mapping, and excellent organization.
• Ability to coordinate engagement with key stakeholders and proficiency in cross-functional frameworks.
• Strong understanding of compliance standards.
• Adaptability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment.

 

 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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